Shipping & Returns
FedEx Ground — $15 flat rate
Please allow 2 weeks for Delivery. Products are made to order!
RETURNS AND EXCHANGES
FULL PRICED PRODUCTS
If you are not completely satisfied with your purchase, you may make a return within 7 days of delivery date to receive a full refund of any full priced product. Returns attempted after 7 days are eligible for exchange or store credit for the returned amount as compensation within 30 days. Please note, if we no longer carry the item you wish to return outside of 7 days, only exchanges will be available.
To receive a return or exchange, the following conditions must be met :
• All items must be returned new, unused, unaltered, and with all original tags attached.
• Bags must be returned in original packaging and show minimal wear.
Sale items and Jewelry [excluding rings] are all final sale and are not eligible for return or exchange. Ring sizing exchanges are offered with an additional charge.
To return or exchange an item, please contact email@example.com. Put either Return or Exchange in the subject line. In the body of the email, have the name of the item as found on packing slip, and any distinguishing color or size. Also include the reason for return, and if you would like to make an exchange, include the item or items of similar value that you'd like to exchange your item for.
We hope to resolve any and all issues as quickly as possible to ensure customer satisfaction.
Call (323) 356-2641 or email firstname.lastname@example.org with any questions concerning returns or exchanges.
117 North Gardner Street
Los Angeles, CA 90036